This Service Delivery Policy explains how consulting services are delivered by HEA Global Consulting. It is designed to ensure transparency, professionalism, and clear expectations regarding the consulting process.
All services provided by HEA Global Consulting are professional consulting and advisory services. Sessions are delivered digitally unless otherwise agreed, and focus on guidance, strategic insight, and professional perspective.
Consultations may be delivered via video call, voice call, or written advisory communication, depending on the service booked and mutual agreement.
Each service includes a defined consultation duration. Once the allocated time has been reached, the session is considered complete, regardless of remaining discussion topics.
Clients are responsible for preparing relevant questions or information prior to the session. This ensures the most effective use of consultation time and delivery of meaningful guidance.
Guidance is provided based on professional judgment, experience, and the information shared by the client. Recommendations are advisory in nature and should be considered as support for decision-making.
A service is considered delivered once the consultation has taken place or professional guidance has been provided, regardless of subsequent outcomes.
Any follow-up communication or additional guidance outside the original session scope requires a separate booking or agreement.
While we strive to provide high-quality professional guidance, HEA Global Consulting does not guarantee specific results or outcomes.
All services are delivered with professionalism, discretion, and respect for client confidentiality, in accordance with our ethical consulting standards.